© Lingodiem

Privacy policy
Purpose of this customer privacy policy
LingoDiem respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with our Cookie Policy and any other privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other privacy notices and policies and is not intended to override them.

HOW DO WE COLLECT YOUR DATA?

The data we collect about you Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

A. Identity Data (includes your first name, surname, username or similar identifier, title, date of birth and gender)
B. Contact Data (includes your billing address, delivery address, email address and telephone number)
C. Financial Data (includes your bank account and payment card details)
D. Transaction Data (includes your details about payments to and from you and other details of products and services you have purchased from us)
E. Marketing and Communications Data (includes your preferences in receiving marketing from us and our third parties and your communication preferences)
We do not collect any Special Categories of Personal Data about you (this would include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health/ disability, genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods and services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. How is your personal data collected? We use different methods to collect data from and about you including through:

Direct interactions
You may give us your identity, contact and financial data by filling in forms or by communicating with us by email, chat or otherwise. This includes personal data you provide, for example, when you: Order our products or services Create an account on our website, in store or LindoDiem Subscribe to our service or publications Request marketing to be sent to you Enter a competition, promotion or survey Give us feedback or contact us

HOW DO WE USE YOUR PERSONAL DATA?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the circumstances where:
i. we need to perform a contract with you
ii. it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
iii. we are required to comply with a legal obligation
iV. we have obtained your consent


Disclosure of your personal data
We may share your personal data with the parties set out below for the purposes set out above. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach. We will notify you and any relevant UK regulator of a breach where we are legally required to do so.

Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means, as well as any applicable legal, regulatory, tax, accounting or other requirements. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research and statistical purposes, in which case we may use this information for as long as necessary without further notice to you.